Help & FAQ
How long will it take for my order to arrive?
We will process and ship your order the same day or within 1-4 business days. Shipping time will vary based on your location but is between 5-17 business days. If for any reason you did not receive your order within 17 days please contact us at email@example.com
Which days do you ship?
Our warehouse ships orders from 9:00 AM - 6:00 PM EST Monday - Friday excluding weekends and holidays.
Where do you ship from?
We hold multiple fulfillment centers, and if you have ordered multiple items please note that they may arrive separately. Our Warehouses are located in Massachusetts, California, and Shenzhen.
Do you ship internationally?
Yes, we ship worldwide through:
How do I check my tracking number?
Once you have made your purchase, please allow 1-5 business days for processing and you will be sent a tracking number and link via email.
I Didn't Receive My Tracking Number
If you have not received your tracking number please request it by emailing us at firstname.lastname@example.org
What are the payment options?
We accept all major credit cards and Paypal.
Wrong address or variant?
If you entered the wrong information for your order, please contact us at email@example.com as soon as possible.
What's your return policy?
We want to keep our customers satisfied. If for any reason the product is not as described, we will fully exchange it or refund your product within 30 days. Email us at firstname.lastname@example.org for any questions or concerns.
Is my personal information safe?
LIT llc offers the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely.